Submitting Relay Log Files

Uploading Logs

If you experience an unexpected error, the RaceHero Relay has the ability to upload diagnostic logs to the RaceHero system for review by our engineers.

Simply click the "Log" tab at the top of the relay and submit your logs. The process will indicate when it completes. You must be connected to the internet in order to send the log files to our servers.

If you can provide additional details about what happened or what you expected, please email info@racehero.io.

Detailed Logs

Sometimes our team may request that you "Enable Detailed Logs" in the RaceHero Relay. These detailed logs give us very detailed information to help our engineers investigate. 

You can enable the detailed logs by going to the Log tab and then clicking Enable detailed logs. This will automatically upload detailed logs to our severs for our engineers to review. You can leave this on for the duration of your event or until our team tells you we've collected the necessary information.